Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective , notify your sales associate of the problem within 48 hours of receiving goods. Please Note: Most manufacturers require one service call to diagnose the problem.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by our delivery team for all local deliveries. Upon delivery, inspect your product for damage. If the product is damaged, the delivery team will work with you for a successful outcome.

Special order merchandise may be subject to a 30% restocking fee — even if not yet delivered — and may not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place an order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please refer to your sales receipt for your estimated delivery time. You will be notified once the item has been received in our warehouse. Please refer to your sales receipt for estimated delivery times. Delivery times are approximate and can change based on shipping and manufacturer delays.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase.

Furniture shipping to store is included in costs.

Window Coverings freight to the store is added to the order at time of purchase. Freight is determined by Hunter Douglas.

Delivery and installation costs from the store to your home are based on product purchased and distance from store.

Please consult your sales associate for details or refer back to your sales order.